Help centre
Frequently asked questions
Answers to common questions about verification, documents, VAT and invoicing on Soliden.
Who can use Soliden?
Soliden is a B2B platform for agri-food trade. On the seller side it welcomes producers, exporters, cooperatives and wholesalers. On the buyer side it is designed for importers, distributors, processors and purchasing companies.
Why do I need to provide company documents?
To secure international trade and meet customs and VAT rules, every company must prove its legal existence and, where relevant, its capacity to import or export. That is why we request trade register extracts, identity documents and VAT/EORI proofs during registration.
What documents are required to validate my company profile?
Typical documents include a trade register extract (Kbis or equivalent), an identity document for the legal representative, an EORI number proof for import/export activities and proof of intra-community VAT for EU companies. Without them, your account stays in “Pending validation” and cannot publish products.
When can I list products on the marketplace?
Once your company profile has been checked and marked as “Verified”, you can list products. For each product you add key commercial information plus technical documents like a datasheet, certificate of origin and, for exports, a phytosanitary certificate.
What documents are linked to each order?
For export orders, Soliden can attach the proforma invoice, phytosanitary certificate, certificate of origin, loading/transport note (CMR or Bill of Lading), customs declaration and any required import licence. These are visible from the order’s documents section.
How is VAT calculated?
VAT is calculated based on the seller’s country, the buyer’s country and the product category. For EU trade, intra-community VAT rules are taken into account when a valid VAT number is provided. Prices including and excluding VAT can be shown on product pages and invoices.
Will I receive an invoice automatically?
Yes. For each confirmed order, the system can generate a PDF invoice with all the usual fields: invoice number, buyer and seller details, product lines, totals, VAT and Incoterms. This invoice is available in both dashboards, and sellers may optionally upload their own invoice as well.
How are my documents stored and used?
Documents are stored securely in the back-office with metadata such as expiry dates and product types. They are used to validate your profile, support customs and VAT checks, and reassure trade partners. They are not made public.
Do I get notifications when new products match my needs?
You can subscribe to notifications by country of origin, category and other criteria. When a new product is validated and published that matches your preferences, the system can send you an email with key details and a link to the product page.
What happens if a required document is missing or expired?
The platform can flag missing or expired documents and send notifications to the relevant parties so they can upload or update them before shipment or billing.
This FAQ is for information only and does not replace formal legal or tax advice.